A resident on east 49th street and park avenue stepped into the hallway briefly and found the mortise lock fully engaged behind them.
Nelson arrived promptly and evaluated the hardware condition before proceeding.
Entry method
Because the lock was in good working order, he used a non-destructive picking approach, applying controlled tension to avoid stressing the mechanism.
Time on site
Entry was achieved quickly, and the lock was tested several times afterward to confirm normal operation.
Final result
The resident was back inside with no damage to the door or lock.
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